General
Virtual Hop Card for iPhone
- I already have a plastic Hop card. Can I add that card to my iPhone or Apple Watch?
- I have other credit/debit cards in Apple Wallet. Do I have to specify which card to use when I tap?
- Do I need to download an app?
- Which kinds of Hop cards/passes can be added to my phone as a virtual card?
- Can I tap my phone without having the app or a Hop card? Why would I need a virtual Hop card?
- Do I need a specific OS version?
Virtual Hop Card for Android
- Which kinds of Hop cards/passes can be added to my phone as a virtual card?
- Why is there a $3 fee for adding a virtual card?
- It takes a long time to get a response from the Hop reader. What’s up?
- Does this work with Samsung Pay?
- What if I get a new phone?
- What if a fare inspector asks to see my fare?
Troubleshooting
Hop Tickets and Passes
- How do passes work with Hop? Can I buy a week or month pass?
- Are traditional paper tickets and passes going away?
- How do ticket machines work? Can I reload my Hop card at one?
- What’s the difference between a Hop card and a Hop ticket?
- Can I still buy unvalidated tickets?
- Why can’t I earn a month pass when I pay with a credit card on my phone?
Fares and Payments
- What if I get a commuter benefit card or a pre-tax transit debit card from my work? Can I use it to load money on my Hop card?
- Is there a minimum load amount?
- How do I load money on my card?
- Is there a reduced fare available for low-income riders?
- What are the fares for each transit service?
- I earned a day/month pass. Why was I charged for this trip?
Managing Your Hop Cards
- How do I check my card balance or the time remaining on my ticket or pass?
- Why do I need to choose a PIN for my account?
- When I ride TriMet and Portland Streetcar in the same day, why don’t I earn a day pass?
- What happens when I “deactivate” my card? Do I keep the money?
- Can I transfer my balance between cards?
- Can I set up Hop to automatically add money to my card when my balance is low?
Tapping your Hop Card or Phone
- How, when and where do I tap with my phone?
- Can I use my Hop card or ticket to ride the Portland Aerial Tram?
- I notice the Hop reader plays a different sound sometimes when other riders tap.
- Why does the Hop reader sometimes say “Welcome aboard” instead of the expiration time when I tap?
- What do I do if the Hop reader isn’t working?
- The Hop reader charged a card other than my Hop card when I tapped.
How Hop Works
- What if I use the TriMet Tickets app?
- Do I have to get a Hop card?
- Should I register my Hop card?
- Are there Hop cards for Honored Citizens and Youth?
- Are there fees or service charges?
- What if I get a pass from work or school? When will they switch to Hop?