How do I check my card balance or the time remaining on my ticket or pass? April 12, 2019 20:25 You can check your Hop card balance or check the time remaining on your ticket or pass on the Hop website, using the Hop app or by phone at 1-844-MYHOPCARD (694-6722). Related articles How do I load money on my card? Will Hop remind me when my balance is getting low? Should I register my Hop card? Can I transfer my balance between cards? Why was my credit card declined?