How do I check my card balance or the time remaining on my ticket or pass? April 12, 2019 20:25 You can check your Hop card balance or check the time remaining on your ticket or pass on the Hop website, using the Hop app or by phone at 1-844-MYHOPCARD (694-6722). Related articles When I ride TriMet and Portland Streetcar in the same day, why don’t I earn a day pass? Will Hop remind me when my balance is getting low? Why do I need to choose a PIN for my account? Is there a reduced fare available for low-income riders? How, when and where do I tap with my phone?