How do I get my money back after my card was lost or stolen? April 12, 2019 20:24 We can transfer your money to a replacement Hop card. Pick up a new card at the store then give us a call at 1-844-MYHOPCARD (694-6722). Cards cost $3 each. Related articles How do I report my card lost or stolen? Can I transfer my balance between cards? What happens when I “deactivate” my card? Do I keep the money? I have a plastic Hop card. Can I convert it into a virtual Hop card on my phone? I already have a plastic Hop card. Can I add that card to my iPhone or Apple Watch?