If you have a registered Hop card and it’s ever lost or stolen, let us know immediately by logging in to your account and choosing “Report Lost or Stolen” on the Hop website or in the Hop app, or give us a call at 1-844-MYHOPCARD (694-6722). Our phones are available 7:30 am.-5:30 pm, daily.
As long as you’ve registered your card and you report it lost or stolen, your money is safe. When you report your card it will be deactivated immediately, but your balance stays on your account. Once you get a new Hop card, please give us a call and we will help you get it set up.