Do I need a smartphone or internet to use Hop? April 03, 2019 22:42 Nope! You can reload your Hop card at the store, over the phone or in person at your transit agency’s ticket office. Related articles I’m just visiting the Portland area. Do I need a Hop card? Do I need a bank account for Hop? How, when and where do I tap with my phone? Should I register my Hop card? How does reloading a plastic Hop card work?