Do I need a smartphone or internet to use Hop? April 03, 2019 22:42 Nope! You can reload your Hop card at the store, over the phone or in person at your transit agency’s ticket office. Related articles How, when and where do I tap with my phone? Do I need a bank account for Hop? I’m just visiting the Portland area. Do I need a Hop card? Should I register my Hop card? When and where do I need to tap?