Do I need a smartphone or internet to use Hop? April 03, 2019 22:42 Nope! You can reload your Hop card at the store, over the phone or in person at your transit agency’s ticket office. Related articles When and where do I need to tap? How, when and where do I tap with my phone? I already have a plastic Hop card. Can I add that card to my iPhone or Apple Watch? How do fare inspectors check fares with Hop? How much does a Hop card cost?